Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

NEW YORK — For years, teenagers across the U.S. could call a toll-free hotline if they had embarrassing questions about AIDS and safe sex. Dial the same number now and you get a recording of ...

Sorry, all of our lines are busy. Please try your call again. Dialing a 1-800 number, pushing a lot of buttons and then waiting forever for a live person is enough to ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

One firm controls quarter of 1-800 numbers; many redirect callers to phone-sex lines. The toll-free number for Glenn Noyes’ business, Patriot Auto Services, in Edgewater, Md., was mistakenly canceled.