Conversely, Alaska Airlines had the lowest complaint ratio last year with just ... having to sit in a terminal for hours, getting lousy customer service or being treated like a seat number instead ...

Frontier Airlines received the most customer complaints for the third year in ... It was followed by Alaska Airlines, which had a ratio of 2.6, and Hawaiian Airlines, which came in third with ...

Southwest Airlines had the best complaint ratio at 1.5, followed by Alaska Airlines with 2.6. As ... Murray said it’s always important to be kind to customer service employees at the airport.