Apple Store creator Ron Johnson skipped computer stores and modeled Apple's on the Ritz-Carlton. The hotel bar became the ...

People will soon be able to walk into the Apple Store, explain their issue and receive an estimated wait time based on the severity of the problem, according to a new report. CNET contributor Don ...

The Apple Genius Bar is a technical support service offered by Apple in its retail stores. The service provides personalized technical support for Apple products such as iPhones, iPads, Macs, Apple ...

She was also the executive who described the stores as town squares rather than shops, and the seating areas and video walls existed to make that idea physical. Taking them out is not a refresh so ...

In a long and detailed thread, an ex-Apple retail employee who helped launch Apple's in-store Concierge system details exactly why and how appointments made for support at in-store Genius Bars never ...

Apple is getting ready to unveil a stylish new product that's not for sale -- a new look for its stores. The iPhone maker is overhauling its nearly 480 stores worldwide, starting with its new… By ...

JK Scheinberg - the Apple engineer who led the effort to move Mac OS to Intel PCs - applied for a job as an Apple Store ...

Apple today shared photos of its upcoming store at MixC Hefei in China. The store features a combined Genius Bar and Apple Pickup station, so customers can receive support and collect their online ...