According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The call center phone systems help monitor the following key performance indicators (KPIs): Average call abandonment rate ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Gov. Dan McKee’s office announced that the state’s outside vendor, Deloitte, has contracted Experian to run the multilingual call center following a cyberattack that may expose people’s ...

This article explores the top trends set to shape the contact center industry in 2025 and examines how these technologies are transforming customer interactions into more intuitive, meaningful ...

but cloud phone systems can now also offer an accessible and affordable call center solution, to make it easier to manage all customer and staff communications. As it's all driven by software ...

Today, RingCentral is a leading Unified Communications as a Service (UCaaS) provider delivering tools that integrate voice, video, messaging, and contact center capabilities. RingCentral is my top ...