In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time ...

The new feature, known as accent translation, is being introduced at call centers in India, where employees provide support for some of Teleperformance’s international clients, according to ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.

The software is already used by companies like UPS and Walmart. Teleperformance’s Markus Schmitt told investors on Thursday ...

Sometimes, there is a difficulty people in India talking and vice versa with clients from the US," he added. This significant ...

The department last month brought grand jury charges against 56 people in India and the United States for "telefraud" scams run from fake call centers in India. Investigators have arrested 20 ...

India's central government has asked Elon Musk 's satellite venture, Starlink, to establish a control center in the country, ...

Question is whether to see this AI-driven accent modification as a breakthrough in customer service or it raises ethical ...

Teleperformance, the world’s largest call centre operator, has started using artificial intelligence (AI) to “neutralise” ...

A French company that owns the largest call center in the world is using artificial intelligence software to "soften" the ...