In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.

India's central government has asked Elon Musk 's satellite venture, Starlink, to establish a control center in the country, ...

The new feature, known as accent translation, is being introduced at call centers in India, where employees provide support for some of Teleperformance’s international clients, according to ...

Starlink’s arrival is a step in the right direction for digital inclusiveness in India, but it must work within the nation’s ...

The department last month brought grand jury charges against 56 people in India and the United States for "telefraud" scams run from fake call centers in India. Investigators have arrested 20 ...

The software is already used by companies like UPS and Walmart. Teleperformance’s Markus Schmitt told investors on Thursday ...

A group of YouTubers dedicated to stopping scam calls has taken on scammers in India. The group identified a scam call centre in Kolkata and pranked them. The group’s efforts also resulted in ...

Sometimes, there is a difficulty people in India talking and vice versa with clients from the US," he added. This significant ...

Teleperformance, the world’s largest call centre operator, has started using artificial intelligence (AI) to “neutralise” ...

Question is whether to see this AI-driven accent modification as a breakthrough in customer service or it raises ethical ...

A French company that owns the largest call center in the world is using artificial intelligence software to "soften" the ...