THE world’s biggest call centre operator has been accused of using AI to “whiten” Indian accents for Brit customers.

Teleperformance’s Deputy CEO said that sometimes the accent of an Indian agent is hard to understand and the technology can ...

The AI-driven solution has been developed by Palo Alto-based startup Sanas which also includes background noise cancellation ...

AI tool can 'neutralise the accent of the Indian speaker with zero latency,' according to deputy CEO of Teleperformance ...

A Hyderabad-based call centre engaged in defrauding US citizens was busted by the Telangana Cyber Security Bureau (TGCSB) ...

The Delhi Police have uncovered a fraudulent call centre scam in which the accused preyed on job seekers by posing as HR representatives of reputed banks and companies, an official said on Tuesday.

Question is whether to see this AI-driven accent modification as a breakthrough in customer service or it raises ethical ...

Possible link between Starlink internet and cyber fraud in Myanmar-Thailand border, as Indian citizens repatriated from scam ...

The software is already used by companies like UPS and Walmart. Teleperformance’s Markus Schmitt told investors on Thursday ...

The Indian government has asked Elon Musk’s satellite communications venture, Starlink, to establish a control centre in ...

The Central Government has requested Starlink, Elon Musk's satellite venture, to establish a control centre in India. This ...

Five hundred and forty-nine Indian citizens who were forced to work at cyber-scam call centres on the Myanmar-Thailand border ...