Santander UK is returning all of its Indian call centres to the UK so that all retail banking customers ringing the bank will have their call answered by a UK-based employee. The move is part of ...

On April 2nd 2020, less than two weeks after the first national lockdown began in England, a worker at Virgin Media’s Manchester call centre died from COVID-19, prompting a flurry of reports that ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

About 150 jobs have already been lost in Bolton as the retailer reports 145% rise in profits and hands £20m to shareholders ...

One of the most hotly debated subjects at this year’s World Economic Forum in Davos concerned the risks posed by technology to jobs, political stability and cyber security. Disruptive technologies ...

An personal account of working in a Greek call centre. From The Barbarian Review. The Call Centre Diaries will be a semi regular series detailing my experiences as a precarious worker. To kick things ...