Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

If you’ve ever had the feeling that the customer service representative at the other end of the toll-free number was not really paying attention, you might be right. But they probably won’t get away ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More AI call center software uses artificial intelligence (AI) ...

RUTHERFORD, N.J. (AP) - If you've ever had the feeling that the customer service representative at the other end of that toll-free number was not really paying attention, you might be right. But they ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

IIIF provides researchers rich metadata and media viewing options for comparison of works across cultural heritage collections. Visit the IIIF page to learn more. Alpha Microsystems, a firm in Irvine, ...

If you’ve ever had the feeling that the customer service representative at the other end of the toll-free number was not really paying attention, you might be right. But they probably won’t get away ...