Recently, Call Loom announced its mission to introduce new ways for organizations to capture, understand, and act on customer ...

With the existence of advanced smartphones and personal computers, along with accessible Wi-Fi connections almost everywhere, prospective and/or existing customers are often expected to inquire about ...

If you have a website, you’ll know that boosting your rankings in search engine optimization is a continuous struggle with no guaranteed results. You may have also tried search engine marketing where ...

(TNS) — When someone calls 911, seconds matter. That’s why the first question a 911 dispatcher asks is, “What is the address of the emergency?” A decade ago, if someone called and didn’t know the ...

The essential elements of a call center—a solid back-of-house (BOH) team, competent management and highly skilled call center agents—keep call centers effective and productivity consistent. In my ...

Citi has started tracking how many calls some of its bankers make, the Financial Times reported. The bank's tactic is just one of the many ways employers are keeping tabs on workers. Some companies ...