SoFi Technologies, Inc.’s SOFI integration of its AI chatbot, Konecta, powered by Galileo, is more than a tech upgrade; it’s ...

Rather than save money, Chatbots may actually be driving business away, says Chris Teasdale If you’ve interacted with ...

Kearny Bank is rolling out a virtual assistant chatbot to provide 24/7 information and support via its website. Powered by Clinc, a leading provider of conversational artificial intelligence ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

Silverback AI Chatbot, a technology company specializing in AI-driven customer interaction tools, has launched its advanced “AI Agents” system, a feature that aims to redefine how businesses deploy ...

International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned to ...