-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...

Webex by Cisco a prominent provider of collaboration and contact center technologies, is introducing new AI-powered features in Webex Contact Center. These innovations are designed to foster agent ...

HERNDON, Va.--(BUSINESS WIRE)--ePlus inc. (NASDAQ NGS: PLUS – news) today announced that it has successfully implemented a cloud-based Cisco call center solution that helped clear the way for Rowan ...

Cisco has released security updates to patch a critical vulnerability in the Unified Contact Center Express (UCCX) software, ...

Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.

Organizations using Cisco's call-center platform, Unified Contact Center Express (Unified CCX), should update the software urgently, Cisco has warned. The company has released updates for the Unified ...

Cisco expects to recognize more than $3 billion in AI infrastructure revenue from hyperscalers in fiscal 2026. Optics in ...

ePlus inc. (NASDAQ NGS: PLUS – news) today announced that it has successfully implemented a cloud-based Cisco call center solution that helped clear the way for Rowan University in New Jersey to ...