Today, IBM and Cisco announced they'll jointly deliver speech-enabled self-service solutions that combine IBM's WebSphere Voice Server product and Cisco's Customer Voice Portal. According to Bruce ...
Jacada, a provider of customer service technology, has released Visual IVR for Cisco, offering a way for customers to touch their way through a traditional IVR on their smartphones instead of ...
Despite a great deal of innovation in the interactive voice response (IVR) industry in the past several years, the market is likely facing a return to basics, says Ian Jacobs, senior analyst at ...
Vcare Call Centres India replaced Avaya gear with a Cisco IP Contact Center system, according to a story in CXOtoday. It probably didn’t hurt that Cisco funds Vcare’s parent, Call Centers india. Vcare ...
27 February 2003 LONDON - SchlumbergerSema, a business segment of Schlumberger Limited, today announced that it has won a contract to manage the implementation of the Cisco Internet Service Node (ISN) ...
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