Recent research by Nucleus put the focus on contact centres. Their claim was twofold – firstly that there was significant ROI to be had, but equally that choosing the cloud route allows for more ...
Bell, Canada's largest communications company1, today announced the award of a major contact centre modernization contract for the Government of Canada. The initiative will be powered by Genesys®, a ...
Google Cloud Contact Center AI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally ...
As part of the integration, Snowflake provides the Data Management and Intelligence layer, underpinning Capita's AI Catalyst Stack across contact centre and client-facing operatio ...
SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact ...
LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and ...
<a href="https://www.genesys.com/en-gb" id="2834b203-7ab5-3475-a29e-2e63bbb90b24"> Genesys </a> (www.Genesys.com), a global leader in <a href="http://www.genesys.com ...
LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, has today announced the launch of a distribution agreement with Westcon, the leading ...
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8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the ...
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