Voice AI Tech Is Revolutionizing Customer Service And Contact Centers
Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...
CMSWire3d
The True Cost of Contact Center Turnover (And How to Lower It)
What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...
FMIBlog2d
AI Cloud Contact Centers Market Poised for Rapid Growth, Expected to Surpass USD 19.49 Billion by 2034 at 18.2% CAGR
The AI Cloud Contact Centers market is forecasted to reach USD 19.49 billion by 2034, growing at a CAGR of 18.2%. AI-driven ...
Artificial Intelligence Unleashes Call Center Havoc
Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...
World's largest call center using AI to 'neutralize' Indian employees' accents
Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in ...
TMCnet1d
Aragon Research Identifies Top Intelligent Contact Center Providers for SMBs in 2025 Report
MORGAN HILL, Calif., March 13, 2025 /PRNewswire/ -- Aragon Research today released its second Aragon Research Globe™ for the ...
Business Wire8d
Jackson’s Service Center Awarded Highest Customer Service – Financial Industry for 13 th Consecutive Year
Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First Call Resolution ...
TMCnet3d
ICMI's Contact Center Training and Consulting Helps Organizations and Professionals Improve Contact Center Performance
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils Contact Center Training and ...