Customer value mapping is an established concept and has various definitions. Unfortunately, many companies get lost with customer value mapping. Too often, the exercise becomes entirely focused on a ...
What Is Value Stream Mapping (VSM)? What is a value stream? A value stream represents the series of actions an organization takes to design, create, and deliver a product or service to its customers, ...
Featuring Maxwell Wessel, general manager of SAP.io, a business unit of SAP pursuing disruptive growth, and coauthor of the HBR article “The Problem with Legacy Ecosystems”. In previous eras, ...
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