NEW YORK, Nov. 19, 2025 (GLOBE NEWSWIRE) -- ASAPP, the leading provider of AI-powered contact center software, today introduced the Customer Experience Platform (CXP), the enterprise platform for ...

The platform unifies every signal across web, mobile, conversations, LLMs, and agents — turning them into predictions that drive action across the full workflow, from design to testing to deployment.

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

Unified feedback platform delivers a seamless experience across channels, bringing answers, guiding actions and moving work between systems Alchemer today announced Alchemer Iris, its AI-native ...

Global analytics leader integrates qualitative and quantitative analytics with native Voice of Customer (VoC) product addition to help brands improve NPS, retention, conversion, and performance. The ...

Microsoft's Customer Experience Platform is generally available today -- but don't look for it as a piece of cloud software that can be bought with a SKU. Rather, the "customer experience platform" is ...

Kustomer, an AI-based customer service platform, has secured $30 million in Series B funding led by Norwest, with participation from Battery Ventures, Redpoint Ventures, and Boldstart Ventures. The ...

What the funding will be used for: Georgian’s most recent investment enables Stratifyd to accelerate its product roadmap, hire key personnel and expand its presence in emerging vertical markets. What ...

Adobe Experience Platform is a suite of customer experience management (CXM) solutions from Adobe. Organizations can use the platform to centralize customer data and to design and deliver rich, ...

Guest feedback is everywhere—reviews on booking sites, survey responses, social media comments—but managing it is challenging for hospitality businesses. Some feedback is public, some is private, and ...

The recognition highlights XM’s established global customer experience infrastructure and its continued focus on supporting traders across international markets. XM has received the Global Customer ...

CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels. “Customers today expect service that feels ...