Each year, Norfolk Southern (NS) conducts a comprehensive customer survey to gauge service performance and identify ...

Today I’m pleased to share a guest post by Paul Laughlin. Different businesses continue to use the term “Customer Insight” to mean different things. In our poll of over 100 customer insight leaders, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Individuals and brands alike were impacted at the outset of the pandemic, as customers tried ...

With so much information flowing into organizations these days, we are all feeling a little overwhelmed. What's worse, however, is that customer insights haven't increased at the same rate as data ...

Your business can manage your customer data with a customer data platform (CDP), which helps centralize customer data into one consistent data platform. A CDP can empower you with the relevant, ...

Customer feedback can make or break a business. Yet, most companies still grapple with how to effectively collect and use customer insights. According to the CallMiner 2023 CX Landscape Report, the ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Endeca InFront is a customer experience management (CXM) platform designed to power adaptive digital experiences for customers through multiple channels. InFront connects to backend technologies and ...

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