MADRID, Nov. 7, 2019 /PRNewswire/ -- Atento S. A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one ...

Traditional HRMS vendors have a very transaction-oriented view of HR and it limits their vision. To see a really different view of what HR can be, you need to look outside of old-school HR tech.

Prioritizing your onboarding process will help ensure customers begin successfully, obtain a clear understanding of how your service or product works, and build a relationship of trust with your ...

A noticeable shift is underway as the CMO skill set is being called upon to deliver an experience that impresses customers and guides them as they start their journey. The Fast Company Executive Board ...

Robotic process automation startup UiPath Inc. has raised a healthy $153 million in new funding, giving it a “unicorn” valuation topping $1.1 billion. The Series B round was led by Accel and included ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The customer onboarding experience is how you take a new ...

Early attempts to streamline repetitive front-office tasks often involved macro-driven mouse tricks and screen-scraped regex voodoo. Those brittle solutions were tripped up by the slightest interface ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...