Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

Oracle wants to unlock the power of your data to analyze trends and identify complaints before customers even complain.

AT&T (NYSE:T) expanded its "America's Best Guarantee" with new AI-driven customer service tools and network reliability ...

Customer service departments are being reframed as profit drivers that can help brands build customer loyalty. To scale agent capabilities, brands can use automation tools, services that provide ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Social-sharing and scheduling tool Buffer has acquired fellow ...

Generative AI chatbots can potentially replace or supplement several business tasks, including customer service. Tools like ChatGPT, Google Bard, Jasper AI and ChatSonic use advanced machine learning ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

A L’Oréal adviser who needed to issue a customer a discount code once clicked through about 15 screens over 10 minutes. Now the adviser types a prompt, ...

Opinions expressed by Entrepreneur contributors are their own. In today’s mobile first, social media obsessed world, many people would rather text or email someone than call them. Most people also ...