Genesys announces a new cloud-based contact center solution. On the first day of Dreamforce 2012, Genesys announced a new cloud-based contact center solution, Genesys Connect. Genesys is highlighting ...

Genesys, a provider of customer service and contact center solutions, today announced the availability of Genesys Connect for Service Cloud on salesforce.com's AppExchange business apps marketplace.

This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

Genesys is working quickly to distance itself from its image as a solution for only the very large, sophisticated customer. With its announcement today of mid-market-targeted Genesys One, Genesys ...

Company achieves double-digit growth with over $610 million in 2012 revenue, extends reach into mid-market with new packaged and cloud-based solutions DALY CITY, Calif.--(BUSINESS WIRE)-- Genesys, a ...

Catch up on news from Genesys, Lytics, HGS and more in this week's customer experience and digital marketing software wrap up. Genesys, a customer experience orchestration software provider, has ...

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is ...

NexTalk, a provider of accessible communication technologies, has integrated with cloud contact center platforms from Amazon Connect, Genesys, NiCE, and SharpenCX, enabling organizations to ...