I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

Those looking to break into the IT industry — whether they are recent college graduates or entry-level professionals, or are transitioning from another profession — often have the same initial ...

Competing forces are affecting people who work on help or service desks. One is that tools to automate IT support are continually improving, and advocates say those tools can replace Level 1 and 2 ...

When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video, ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...

Angela Felix loves her job. That may not seem unusual, unless you know what her job is. Felix is a tech support worker. IT support is like the Rodney Dangerfield of tech professions. It gets no ...