Key financial indicators can show how a business is performing today, but non-financial metrics can reveal whether it's building lasting trust, stability and momentum.

Each month, Prairie Business Magazine speaks with regional leaders to learn more about a specific topic. This month we asked: How do you define success for the organization, and how is it measured?

This book offers both donors and charities advice on how to apply measures of success in nonprofit work that are similar to those used in business. Ms. Kazarian, a former Bloomberg Senior Research ...

State government agencies across the country are investing in technology to improve access to services, streamline operations and reduce administrative burdens. But amid all the innovation, one ...

Businesses are already being radically transformed by artificial intelligence (AI). Tools now exist that offer instantaneous, high-quality results in improving certain operations without the burden of ...

Minneapolis — What’s the right metric to measure a news organization’s success? A panel of news leaders, most representing small, local outlets, proposed answers to this question in a breakout session ...

Winners don't wing it. Even when they think they do. Behind every overnight success is a system, a process, a method that brought the desired result. The most successful entrepreneurs know exactly ...

This might be the most quietly disruptive leadership style in business today. In an industry obsessed with growth curves and quarterly wins, Wade Arnold is playing a different game and winning. As the ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...