This as-told-to essay is based on a conversation with Sushma Kukkadapu, a 28-year-old software engineer in Bentonville, Arkansas. The following has been edited for length and clarity. I grew up in ...
Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...
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