Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

The chatbot marketplace is growing fast. As Satya Nadella, the CEO of Microsoft, said at Microsoft’s World Partner Conference earlier this month, “Pretty much everyone today who’s building ...

Imagine having the power to create a sophisticated chatbot that can sift through mountains of data to deliver precise, context-rich responses—all without writing a single line of code. Well, it’s not ...

The evolution and application of artificial intelligence (AI), particularly in the realm of chatbots, has seen a significant transformation over the years. This transformation has been largely driven ...