AI is not going to replace human workers — at least not in customer service. What it will do is transform how we work, making us more productive and efficient when implemented correctly. Understanding ...

Over the past two years, leaders have navigated unprecedented uncertainty and complexity, managing this challenge at every ...

Respondents said they worry about AI's increase in use for cognitive tasks like creativity, relationship building, and problem solving.

As AI takes on more complex and independent tasks, its relationship with human workers is fundamentally changing.

Human evolution has often been depicted as a process of adaptation, where natural selection and genetic changes drive species ...

Tech leaders are trying to get the word out about a new form of AI called agentic. Some say we’ll end up engaging with this ...

While the data itself is powerful, it’s how procurement professionals use these insights that truly makes a difference.

Many are concerned AI will harm our social and emotional intelligence, along with our ability to think critically.

The Art of Standing Out in the Age of Artificial Intelligence. In this book, Bornet introduces a concept he calls Humics: a set of uniquely human abilities that AI cannot authentically replicate: ...

ChatGPT excels at gathering and organizing facts but cannot replace human professionals' empathy, intuition, or personalized ...

At the end of the day do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” ...