The IRS has been offering live chat applications and automated chatbots, but their incorrect answers could prompt taxpayers ...
IRS chatbots were supposed to reduce phone pressures. But the Treasury Inspector General for Tax Administration, or TIGTA, ...
The IRS is providing a good service to taxpayers with its live chat applications, per a new watchdog report, but there could be problems if the agency doesn’t get a handle on performance measures. The ...
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