Customer relationship management (CRM) software is the most talked-about business technology today. The potential benefits are obvious: What could be more fundamental to a well-run company than CRM’s ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM) by unifying multiple communication channels, announced ...

In the age of the connected customer, customer experience (CX) is as important as the products or services that companies provide. Here are key findings recently published in the State of Connected ...

Optimizing your CRM data requires making sure your data is crucial, correct, and consistent — or what I like to call, “the three C’s.” Unfortunately, far too many companies have data that’s neither ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the past few years, businesses have been forced to quickly adapt to a virtual world. As ...

In recent years, organizations of all sizes and sectors have begun to experience the acute urgency of digital transformation, especially since the recent abrupt and in some ways irreversible changes ...

Customer journey orchestration is a system for companies to design and manage the various customer interactions across multiple touchpoints, leveraging data analytics and real-time insights to create ...

UK companies are still struggling to retain customers as poor service, with endless waits on the telephone cited as major reasons for customers to move, a major survey has revealed. Some 65 percent of ...

Management maintained that guidance reflects the current macro environment. Gassner stated, "Our guidance right now assumes that things continue roughly as they are now. That means that there's more ...