A nationwide phone outage is impacting businesses across the Austin area. RingCentral, a California cloud-based communications platform that provides companies with phone and messaging tools, ...

Four common kinds of telemarketing include outbound calls, inbound calls, lead generation, and sales calls. Due to the intrusive nature of telemarketing, including spam calls, many customers are ...

By Emma Lewis, bOnline Staying competitive through improving customer service and streamlining communications is a big priority for small ...

This means that if there’s a surge in inbound calls, agents normally involved in outbound calls will be diverted to handle the extra workload, and vice-versa. There are various settings and ...

Outbound efforts such as emails and cold calls point people to solutions they might never have been exposed to. Outbound gets your funnel started and turns on a constant flow of incoming traffic ...

According to HubSpot, inbound marketing costs 62% less per lead than traditional outbound marketing ... This is where calls-to-action (CTAs) come in. A CTA is a button or link that prompts ...