Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of ...

Sena has unveiled the Outlander, its first dual-sport helmet, integrating advanced communication systems, AI noise control, ...

Ask Intercom CEO Eoghan McCabe about what he calls the “P-word,” and he’ll wince like he’s describing an overripe fruit. The native of Ireland has worked in software in San Francisco long enough now ...

Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology news and reviewing the latest gadgets for the last six years. His work can also be found on sister site CNET ...