Unfortunately, two of those ingredients—inbound and outbound marketing—are routinely set up as competitors even though they're actually complementary, like salt and pepper. So, how do they work ...

As stated by the CSIX Forum, the CSIX standard defines the physical and message layers of the interconnect between traffic managers (TM) and the switching fabric. The CSIX interface is designed to ...

Frontline agents, meanwhile, benefit from a unified interface that consolidates ... that already encompasses the capabilities of inbound/outbound call center, omnichannel messaging (live chat ...