SolarWinds Service Desk now includes an AI-powered virtual agent to help users troubleshoot issues so IT agents can focus on critical and complex tasks AUSTIN, Texas--(BUSINESS WIRE)-- SolarWinds ...

With the FootPrints family of integrated IT management solutions, Numara delivers true end to end support capability for change, configuration and desktop management processes. And unlike other ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July ...

The new Unisys ITSM solutions comprise Remedy as a Service, an ITSM toolset delivered through a software-as-a-service (SaaS) model; a customer-focused user portal capability; and the capability to ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced it was named a November 2019 Gartner ® Peer Insights ™ ...

Serval has successfully secured $47 million in funding to advance the development of AI agents specifically designed for IT service management. This significant investment highlights the growing trend ...

SolarWinds announced the launch of SolarWinds Service Desk, an easy-to-use service desk solution for IT professionals. The IT service management (ITSM) company has also reduced pricing across the ...

ORLANDO, Fla., Oct. 27, 2020 /PRNewswire/ -- TOPdesk, a leading global provider of enterprise service management solutions to organization worldwide, is honored to announce that its service management ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

In today's fast-changing digital world, managing IT assets is no longer just about keeping track of devices. It's about gaining visibility, reducing waste, supporting remote teams, and making informed ...