The heart of any transaction—be it between you and your barista or between a Fortune 500 business and its software vendor—is a person-to-person interaction. But today’s data-saturated and ...

Guiding your customers to change means understanding the why behind what people buy from you—and then bringing together the ...

What is Know Your Customer Software? In an era where digital transactions are the norm, ensuring the security and legality of these interactions is paramount. Know your customer software plays a ...

Tyler Denk is off to a fast start this year. His newsletter company, Beehiiv, has already announced a new website-building tool and is putting together a creator collective in a bid to compete with ...

Over the last decade, identity verification has been increasingly important in organizations’ battles to reduce fraud and friction. While document verification and biometric checks receive significant ...

Why is the customer experience so important? Prioritizing the customer experience (CX) is crucial for any company's success. Organizations that are "customer experience-driven" consistently ...

There’s an old strategy for getting to know customers that’s virtually guaranteed to succeed. Listen to them. Sounds straightforward, but having a proper conversation with customers and really ...

Tara Hornor has a degree in English and has found her niche writing about marketing, advertising, branding, web and graphic design, and desktop publishing. She writes for PrintPlace.com, a company ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The business landscape is fierce. Your company is competing not only with your direct ...

The idea of “customer intimacy” is not a new one. In fact, it headlined a Harvard Business Review article back in 1993. Yet this term is now seeing resurgence across the blogosphere. So, what exactly ...

This isn’t another article insisting that Know Your Customer (KYC) practices are the only way to legitimize crypto, nor is it declaring that KYC is doomed to disappear. Instead, let’s look at how we ...