Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Microsoft has announced changes for Teams that may require IT administrators to take action. The Teams app for the Windows desktop will get a new process responsible for telephony. Microsoft is also ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced 8x8 Operator Connect for Microsoft ...

SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, March 05, 2024 (GLOBE NEWSWIRE) -- CallTower, a global pioneer in providing advanced cloud-based solutions for unified communications, contact centers, ...

Looking to simplify management, cut costs and ready its business operations for a global shift to cloud-first collaboration as it consolidates its voice infrastructure, sports brand PUMA has embarked ...