MTN Group expanded a collaboration with software specialist Genesys and Accenture to improve customer experience through the adoption of cloud-native solutions and advanced AI capabilities. In a joint ...

Forte Oil Plc has concluded plans to partner MTN Nigeria to improve customers’ experience through the provision of Walk in Service Everywhere (W.I.S.E) kiosks at selected service stations nationwide.

Customer expectations are high, and the pace of change is relentless. People want to connect, feel safe, and trust in their digital spaces, and customer experiences need to be more focused and more ...

MTN does not do enough to protect its customers from fraud. This is the view of an angry MTN customer, and ITWeb reader, who was recently the victim of fraud worth thousands of rands. The reader, who ...

ICT giant, MTN Nigeria, is gifting customers airtime through engaging activities across its social media platforms, from October 5th-7th 2022, as part of its celebration of the annual Customer Service ...

MTN Ghana has engaged its customers across the 16 regions of the Ghana through its community fora platform to educate them on products and services and network investments that have been deployed to ...

MTN, Africa’s prominent telecommunications service provider, is embarking on a transformative journey to elevate customer experience through a strategic partnership with global consulting firm ...

MTN Nigeria has restated its commitment to providing world class service to its over 60 million subscribers nationwide. At a special customer engagement forum at the Transcorp Hilton Hotel, Abuja, ...

MTN Ghana has engaged its customers across the 16 regions of Ghana through its community fora platform to educate them on products and services and network investments that have been deployed to ...