Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

In business, customer service and relationship management can mean the difference between bringing in new clients or losing revenue. But the federal government doesn’t have to worry about that, ...

Microsoft Dynamics 365 CRM is deeply interconnected with Microsoft 365, Power Platform, and Entra ID (Azure AD), making it a critical component of your organization’s sales, customer service, and ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Data security specialist Druva announced extended support in Microsoft environments, specifically Microsoft 365 Dynamics Sales and Customer Service CRM modules. That comes in the company's Data ...