COPENHAGEN – September 24, 2014. Milestone Systems, the open platform company in IP video management software (VMS), is announcing updates to the Milestone Customer Dashboard, an online system ...

Organizations are getting serious about improving customer service experiences, and research from Software Advice, a Gartner-owned reviews firm, confirms that they will continue to implement the ...

(Reuters) - ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long ...

It’s a given that technology makes purchasing nearly every good and procuring a dizzying array of services fast and easy, with only a few finger clicks on a keyboard or smartphone required. But for ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

With the widespread use of smartphones, tablets and internet-connected sensors in the enterprise, what was until recently seen as 'the workplace of tomorrow' is fast becoming a reality. But despite ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

24/7 will integrate its products with Windows Phone, Bing, and Dynamics CRM and the companies will do joint research and development Microsoft has entered into a broad partnership with ...

Whether you don't have time to wait on hold or just don't want to deal with surly customer-service reps, here's an excellent alternative. Rick Broida is the author of numerous books and thousands of ...

Earthlink is one of the country's smaller Internet service providers, serving just over 5 million customers. As such, it needs to differentiate itself—and has decided to do so by providing superior ...

Microsoft announced this morning a new agreement with 24/7 Inc. , a company that designs intuitive customer experiences. As a part of the deal, Microsoft will merge its interactive self-service assets ...