Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

Your WAN service provider is a critical component of a telepresence deployment. Much of the responsibility for delivering low packet loss, low jitter traffic to your locations around the globe lies in ...

Almost every project requires vendor services; after the project is complete, those services are likely to still support your business. Learn what to look for in a vendor’s service-level agreement. A ...

Though service level agreements (SLAs) have proved their importance for business reputation and project success, many IT vendors still doubt that SLAs have any relevance for them. Meanwhile, IT ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Measuring the productivity of software engineers is a ...

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

The IT industry is awash with credible metrics that are used to measure performance, efficiency, resiliency and a load of other important infrastructure characteristics that are routinely used and ...

Getting and enforcing a service level agreement is paramount when employing cloud services – that was the chief conclusion reached in a report out this week by the federal watchdogs at the Government ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...