If you’re on a call and people keep saying they can’t hear you — or your voice notes sound more like quiet whispers than actual speech — your Samsung phone’s mouthpiece might be the problem.

There have been quite a number of complaints we got through our mailbag, from owners of Samsung Galaxy S4 regarding some speaker and microphone issues they have encountered while using their device.

Samsung has announced that its self-repair program is now available in the UK and other European countries, after launching in the US last year. Users will be able to access tools and parts needed to ...