LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

Every time I've visited a T-Mobile store, I've encountered customer service markedly superior to that of, say, AT&T. Not so many months ago, I visited both an AT&T and T-Mobile store and discovered ...

(NEW YORK) — If you’ve ever had to call a 1-800 hotline number for customer service, you may have experienced something similar to the following: an automated voice listing extension after extension ...

Stephen is an author at Android Police who covers how-to guides, features, and in-depth explainers on various topics. He joined the team in late 2021, bringing his strong technical background in ...

Eli covered the latest in the ever-changing worlds of telecom, streaming and sports. He previously worked as a technology reporter at USA Today. Like most companies in 2024, T-Mobile is jumping onto ...

T-Mobile’s merger with Sprint was supposed to create a supercharged wireless competitor pushing innovations, lowering prices and staying true to its core principle — standing up for customers. Lately ...