Healthcare staff were unable to properly protect themselves, or those in their care, from dangerous infections, says the ...

Regulator Ofwat confirms this penalty follows three investigations into the water company.

AI can transform businesses, but real-world failures at companies including Air Canada, Zillow, Samsung, CNET and IBM show how quickly things can go wrong.

“Embracing failure” has become a staple of modern business advice. Business leaders are surrounded by catchphrases like fail forward, failing better, and fail fast, fail hard. All in the name of ...

It seems every time you refresh your newsfeed, there’s another company grappling with quality issues. These incidents aren’t just appliances breaking down or smartphones malfunctioning; they’re ...

When a SpaceX Starship rocket went up in a fiery explosion in June 2025, it amplified criticism regarding the company's recent string of test failures. This was the fourth straight failure of the Elon ...

Failures like over-automation, inconsistent service, lack of personalization and poor communication erode trust and loyalty. Poor problem resolution, ignoring feedback and failing to adapt to customer ...

As the songwriter Jackson Browne once wrote, “Don’t confront me with my failures; I have not forgotten them.” Conventional wisdom tells us to avoid dwelling on our failures, to focus on ...

People who speak like this just can't seem to make anything work. Failing is unavoidable, but how you handle it is what matters most. Some people throw their hands up in defeat at even the slightest ...