If your business is starting to grow quickly, you’ve likely discovered it needs a sturdier foundation to better scale your customer support/service team. A robust foundation is what enables support ...

Your development team has spent a lot of time and energy working on a new tech project, and now it’s time to take the final steps before deploying it. It can be a daunting process—while you don’t want ...

Customers are at the center of business, and in the medical technology space quality assurance reigns supreme. Quality assurance looks at a company’s services or products to make sure everything is ...

Medicare’s approach to quality assurance has significantly changed over the years. Starting with cost monitoring measures, it now ensures Medicare beneficiaries receive high quality, safe, and ...

Miami University follows the Open Pathway model which is one of two processes for maintaining their accreditation with the Higher Learning Commission (HLC). It is a 10-year cycle that is focused on ...

Hunter Mass is a writer, storyteller, and science communicator. They have been an avid gaming fan since playing Pokemon in the 90s, and they are steadfast in their love of The Legend of Zelda series.

Taiwan's leading software provider TPIsoftware ( TPEx: 7781 ) today launched new generative AI (GenAI) solutions: SysTalk.Audit, a contact center quality assurance solution, and SysTalk.Coach, a 24/7 ...