There are two current trends in IT with diametrically opposed points of view that are worth looking at. The first is shared services, wherein the IT organization becomes the internal service provider ...

The second Trump administration's approach to shared services may offer agencies less flexibility and potentially lower ...

Back in 2010, when I was working in IT in local government, shared services were hailed as a lifeline. Councils were facing unprecedented budget cuts, austerity was biting hard and the subsidy for ...

For decades, each fire department in Milwaukee County, WI, was on its own. The 14 municipalities that are located in the county wouldn’t respond to a call in a different municipality for numerous ...