What is user experience (UX) and what does it mean? On paper, it is how a user feels when they are interacting with a product such as a piece of software, an application or a website. However, its ...

User experience is not the same as customer experience. While most designers directly influence the UX, they also need to understand the larger context of the CX. The customer experience represents ...

In today’s saturated marketplace, choices abound and digital interactions dominate customer engagement. With seamless online interactions now a standard consumer expectation, a brand’s design and user ...

See all the honorees of Fast Company’s 2025 Innovation by Design Awards in the user experience category. The user experience ...

As customer experience takes center stage, User Interface (UI) and User Experience (UX) design have become crucial elements in crafting engaging digital customers. Understanding the distinct roles and ...

In 2022, a number of PC manufacturers reported falling sales, and in recent years, the percentage of U.S. website traffic coming from mobile devices has been steadily rising. It’s clear that ...