What is user experience (UX) and what does it mean? On paper, it is how a user feels when they are interacting with a product such as a piece of software, an application or a website. However, its ...

User experience is not the same as customer experience. While most designers directly influence the UX, they also need to understand the larger context of the CX. The customer experience represents ...

In today’s saturated marketplace, choices abound and digital interactions dominate customer engagement. With seamless online interactions now a standard consumer expectation, a brand’s design and user ...

As customer experience takes center stage, User Interface (UI) and User Experience (UX) design have become crucial elements in crafting engaging digital customers. Understanding the distinct roles and ...

See all the honorees of Fast Company’s 2025 Innovation by Design Awards in the user experience category. The user experience ...

Demonstrating UX ROI isn’t optional anymore. Here's how to prove your value and keep those budgets flowing — no matter the economic climate. Businesses are under pressure to justify every dollar spent ...

Disconnects between what design teams deliver and what users expect reveal the importance of avoiding assumptions and ...