New shoppers are treated as if they have a 5-star rating for their first five batches, according to Instacart. The company said it does, at times, institute wait lists for workers in regions in a ...

She’s still waiting for a separate order, for a 6-ounce bottle of hand sanitizer, which Instacart had already agreed to provide its workforce for free on March 29.

Tips paid to workers at Instacart and Doordash are being used to substitute a portion of their wages rather than directly boosting their income, according to reports from hundreds of gig economy ...

Instacart, which was founded in 2013 and has raised over $674 million in venture capital, lets customers purchase groceries online (at a markup) so "shoppers" can purchase the items directly in ...

Many of Instacart's shoppers still don't have promised gear to protect against COVID-19, but that's partly intentional.

Sitting in a snowy, below-freezing Costco parking lot in Utah this February, Caroline, an Instacart shopper, had plenty of time to reflect on better days. Caroline started working for Instacart in ...

By Sara Ashley O’Brien, CNN Business In the early days of the pandemic, as households around the country went into lockdown, shoppers for Instacart had a seemingly limitless amount of grocery ...