AI-assisted managed services from Atrium Elevate: a named team that grows the Salesforce and analytics platforms you own, not ...

Planning a Fabric to Snowflake migration? See where Fabric capacity, governance, and cost forecasting strain, and what ...

Agentforce represents a major shift in Salesforce’s strategy and will likely radically change the way users interact with their CRM in the future. By enabling both assistive AI, which provides ...

One of the most common uses cases for utilizing AI in the enterprise space is predicting “customer churn”. But many companies are still grappling with where to start. We sat down with Colin Gelfer, ...

So when is a chat-built model enough, and when do you need a Notebook? Every business question eventually becomes a numbers question. Dashboards report what already happened; predictive analytics ...

Your forecast already tells you what the quarter looks like. It rarely tells a rep which deal to work on Thursday morning, or what to do about it. Spotter’s out-of-the-box models handle a lot of ...

Most of what customers say never reaches your CRM. See how Salesforce turns email, calls, and Slack into conversational ...

There was some exciting news in the BI space last week. On Monday of last week, Salesforce announced its intent to buy BI and data visualization giant Tableau for $15.7 Billion US. The deal is ...

If I had to guess, I’d say that the man who famously said, “Never memorize something that you can look up,” would probably be pretty blown away by what’s possible today with artificial intelligence.

How do today’s contact centers measure success? It’s more than just answering the phone, responding to a chat, or replying to emails. Success is about providing excellent customer service efficiently.