George Esposito, CEO of Zinnia, sees integration, rather than standalone AI tools, as the next major opportunity for ...

AI can provide value to the insurance industry only if organizations maintain visibility into AI agent actions.

Data integrity, bias, inaccurate outputs, and overreliance on AI can create patient safety and professional liability concerns.

Liberty Mutual and other insurance companies have strict rules about AI governance and control. Scale comes only after that ...

The preference of trust has overtaken past staples such as competitive pricing and longevity, according to JD Power.

The company's agents are constantly evaluated to find areas to improve and skills to add. One agent, Clara, handles 81% of ...

Until brokers' data is standardized, connected and reliable, there is a limit to what AI can realistically accomplish, writes ...

While AI supports predictive measures that ease assessments of rebuilding costs, industry professionals point to issues with ...

Monica Caldas, executive vice president and chief information officer of Liberty Mutual, spoke with Digital Insurance about ...

Harbor is working to help organizations like insurance companies to identify, measure, mitigate and insure the operational, ...

One executive sees AI automating workflows and another said that AI promise and its delivery have been overestimated.

Insurance companies need to rethink the end-to-end underwriting process rather than automate the workflows already in place.