RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA) today announced that C3i Solutions, a HCL Technologies company, has implemented customized Avaya communications solutions, ...

Avaya this week launched a new contact center solution that partners say fills a gap in the UC vendor's steadily growing midmarket portfolio. The new Avaya IP Office Contact Center solution, according ...

Fills the gap for sophisticated customer experience technologies in the growing midmarket Dubai, UAE: Avaya today announced Avaya Contact Center Select, the latest addition to its customer experience ...

Unique AI and machine learning technology natively integrated in Avaya IX Contact Center solutions “According to research on AI in the contact center, conducted by Vanson Bourne1 and sponsored by ...

Kaman's offices and distribution centers are scattered throughout North America, providing best-in-class products and services to their customers. But prior to the project, the geographically disperse ...

Contact tracing program provides rapid alerts to residents regarding potential COVID-19 exposure, and supports effort to reduce further transmission – helping communities to reopen safely ...

Call center data security and compliance provider Semafone has entered a global reseller partnership with cloud-based communications company Avaya to help secure work-from-anywhere call center models.

The ConvergeOne Salesforce.com Cloud Connector helps businesses seamlessly integrate and deploy their Salesforce.com CRM solution with the Avaya contact center platform. The Cloud Connector R2.3 ...

I woke this morning to news of a Bloomberg report that Mitel has made Avaya an offer to create a combined company worth more than $5 billion (see related No Jitter post). One of my first thoughts was ...

Avaya ranked as the leading contact center provider in Japan for the 12th consecutive year, 53.4% of the licenses shipped in 2011. This is the last of three No Jitter posts on the contact center ...

ScanSource and Avaya have teamed up on a packaged UC solution hosting Avaya IP Office as well as offering professional services for Avaya's IP Office Contact Center, which executives and partners said ...