News

On today’s episode of CBT Now, Shep Hyken discusses the importance of recovery in customer service and how to do it ...
Every comment about your business online – whether positive or negative – represents a valuable learning opportunity. When ...
Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...
Fashion brand Decjuba has joined a growing list of retailers using Keeyu, a startup building AI tools to predict and fix ...