SUNNYVALE, Calif., Sept. 20, 2024 /PRNewswire/ -- Your Hidden Profit Center: Mastering the 5 A's of Successful Customer Engagement by Brett Frazer introduces customer service leaders to a simple ...

Get Access To Every Broadway Story Unlock access to every one of the hundreds of articles published daily on BroadwayWorld by logging in with one click. AMACOM is publishing a customer service book by ...

BOSTON — Hundreds of large organizations worldwide have used the groundbreaking service profit chain to improve business performance. Now, The Ownership Quotient (Harvard Business Press), a new book ...

Martha Humler is a business leader who has spent twenty-five years working in retail and advertising, including as vice president of a 26-store retail chain [Jordan Marsh, now Macy’s]. She’s now ...

My friend Dr. Willie Jolley just released a new book titled An Attitude of Excellence, and it is a great one. Jolley is one of the finest motivational speakers I know. When he talks – and sings – ...